Privacy Policy

Privacy Policy Sylvalor London

About our privacy policy Sylvalor cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never provide your data for commercial purposes to third parties. This privacy policy applies to the use of the website and the services provided by Sylvalor. The effective date of these terms is 02/11/2023, and the validity of all previous versions expires upon publishing a new version. This privacy policy describes what data we collect about you, how we use it, and under what conditions we may share this data with third parties. We also explain how we store your data, how we protect your data from misuse, and what rights you have regarding the personal data you provide to us. If you have any questions about our privacy policy, please contact our privacy officer, whose contact information can be found at the end of our privacy policy.

Data processing Below you can read how we process your data, where we store it (or have it stored), what security techniques we use, and who has access to the data. E-commerce software Shopify Our e-commerce platform is developed using Shopify software. Personal data that you provide to us for our services is shared with this party. Shopify has access to your data to provide us with technical support and will never use your data for any other purpose. Based on the agreement we have with them, Shopify is obligated to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Shopify is a certified processor of credit card data. Shopify uses cookies to collect technical information about your use of the software; no personal data is collected and/or stored. Shopify reserves the right to share collected data within its own group to further improve its services. Shopify complies with the applicable legal retention periods for (personal) data. The EU/US Privacy Shield applies; your data may be processed in the United States. Hotmail For our regular business email correspondence, we use the services of Hotmail. This party has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Hotmail does not have access to our mailbox, and we treat all our email traffic confidentially.

Payment processors Mollie For handling (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address, place of residence, and your payment details such as your bank account or credit card number. Mollie has implemented appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, share (anonymized) data with third parties. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie's service for which they engage third parties. Mollie does not retain your data longer than permitted by law. Shopify For handling (part of) the payments in our webshop, we use the platform of Mollie. Mollie processes your name, address, place of residence, and your payment details such as your bank account or credit card number. Mollie has implemented appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, share (anonymized) data with third parties. In the event of a request for deferred payment (credit facility), Mollie shares personal data and information regarding your financial position with credit rating agencies. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of Mollie's service for which they engage third parties. Mollie does not retain your data longer than permitted by law.

Reviews Trustpilot We collect reviews via the Trustpilot platform. If you leave a review via Trustpilot, you are required to provide a name and email address. Trustpilot shares this data with us so that we can link the review to your order. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. Trustpilot has implemented appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the purpose of providing the service, for which we have given WebwinkelKeur permission. All the safeguards mentioned above regarding the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties. Shipping and logistics Invoicing and accounting External sales channels Purpose of data processing General purpose of processing We only use your data for the purpose of providing our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you later on - other than at your request - we will explicitly ask for your permission. Your data will not be shared with third parties, except for accounting and other administrative obligations. These third parties are all required to maintain confidentiality based on the agreement between them and us, an oath, or a legal obligation. Automatically collected data Data collected automatically by our website is processed to further improve our services. This data (such as your IP address, web browser, and operating system) is not personal data. Cooperation in fiscal and criminal investigations In certain cases, Sylvalor may be required by law to share your data in connection with fiscal or criminal investigations by government agencies. In such a case, we are obliged to share your data, but we will resist this within the limits of the law. Retention periods We retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it as a request for erasure. This also means that we will retain your data for no longer than two years from the last contact moment or transaction, unless there is a legal justification for this. Based on applicable administrative obligations, we must retain invoices with your (personal) data; therefore, we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and the documents we have created based on your assignment. Your rights Under the applicable Dutch and European legislation, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke them. In principle, to prevent misuse, we will only send copies and copies of your data to your already known email address. In the event that you wish to receive the data at a different email address or, for example, by mail, we will ask you to identify yourself. We keep records of completed requests, in the case of a deletion request, we keep anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right at all times to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data in the wrong way. Right of access You have the right to access the data that we (or third parties on our behalf) process and that relate to your person or can be traced back to you. You can make a request to this effect to our privacy officer. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data, along with an overview of the processors holding this data, specifying the category under which we have stored this data. Right to rectification You always have the right to have the data that we (or third parties on our behalf) process and that relate to your person or can be traced back to you, corrected. You can make a request to this effect to our privacy officer. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the email address known to us. Right to restriction of processing You always have the right to limit the data that we process that relate to your person or can be traced back to you. You can make a request to this effect to our privacy officer. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction. Right to data portability You always have the right to have the data that we (or third parties on our behalf) process and that relate to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our privacy officer. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties. We are likely to no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed. Right to object and other rights In certain cases, you have the right to object to the processing of your personal data by or on behalf of Sylvalor. If you object, we will immediately stop the data processing pending the handling of your objection. If your objection is justified, we will provide you with copies and/or copies of the data that we process (or have processed) and then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy officer. Cookies Third-party cookies If third-party software solutions use cookies, this will be stated in this privacy statement. Changes to the privacy policy We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way we process data already collected about you, we will notify you by email.